Comments on: No User Would Ever Do That http://www.developsense.com/blog/2007/07/no-user-would-ever-do-that/ DevelopSense Blog Thu, 22 Dec 2011 19:10:05 +0000 hourly 1 http://wordpress.org/?v=3.3 By: Anonymous http://www.developsense.com/blog/2007/07/no-user-would-ever-do-that/comment-page-1/#comment-74 Anonymous Mon, 10 Sep 2007 09:36:00 +0000 http://developsense.com/wordpress/?p=55#comment-74 Comments such as "No user would do that" are seen leading to some kind of rupture among developers and testers and once such differences creep up,lot of time is lost filling the gaps between them.<br/>I beleive total isolation of testers and developers from each other will help solving such situations. Keeping aside whether an enduser would ever do that or not,its more important to curtail such arguments/comments (though there could be some situations which a developer might be able to Justify),I have seen that only ONE point of contact between developers and testers will allow for better and effective moderation. Comments such as “No user would do that” are seen leading to some kind of rupture among developers and testers and once such differences creep up,lot of time is lost filling the gaps between them.
I beleive total isolation of testers and developers from each other will help solving such situations. Keeping aside whether an enduser would ever do that or not,its more important to curtail such arguments/comments (though there could be some situations which a developer might be able to Justify),I have seen that only ONE point of contact between developers and testers will allow for better and effective moderation.

]]> By: Pradeep Soundararajan http://www.developsense.com/blog/2007/07/no-user-would-ever-do-that/comment-page-1/#comment-71 Pradeep Soundararajan Tue, 24 Jul 2007 06:44:00 +0000 http://developsense.com/wordpress/?p=55#comment-71 Last week a tester who reports to me said, "No user who has common sense would do that" when I showed her a bug that I found while testing. The reason why I was shocked is, I had shown her a crash of the application!<br/><br/>I had to say, "No user who in your opinion lack common sense and yet pays for the testing you do, matter ,and hence we need to take this into consideration"<br/><br/>I am not sure if that convinced her but what *might* have convinced her is, "You must understand that there are many people like your manager who might lack common sense but are paying you for the work you do and want to pay you more if you could spot such no-common sense resultant bugs"<br/><br/>I think that's working! Last week a tester who reports to me said, “No user who has common sense would do that” when I showed her a bug that I found while testing. The reason why I was shocked is, I had shown her a crash of the application!

I had to say, “No user who in your opinion lack common sense and yet pays for the testing you do, matter ,and hence we need to take this into consideration”

I am not sure if that convinced her but what *might* have convinced her is, “You must understand that there are many people like your manager who might lack common sense but are paying you for the work you do and want to pay you more if you could spot such no-common sense resultant bugs”

I think that’s working!

]]> By: Shrini Kulkarni http://www.developsense.com/blog/2007/07/no-user-would-ever-do-that/comment-page-1/#comment-68 Shrini Kulkarni Tue, 10 Jul 2007 11:21:00 +0000 http://developsense.com/wordpress/?p=55#comment-68 when we hear another common software development question: "Why did it take you so long to find that bug?" <br/><br/>>> I have seen testers some ocasions being asked -- A typical PM question <br/><br/>"Why did you miss that bug" - it was so obvious?"<br/><br/>I have also seen people making references to that fact that tester missed the bug because there was not test case related to that bug - meaning requirement traceability was incomplete. A few enlightened souls go the the extent of saying - "requirements were vague and confusing AND there was no test case too hence (poor) tester missed the bug"<br/><br/>Michael - it will be great if you can write about "Missed bugs from test" and reactions of "non tester" community about this<br/><br/>Shrini when we hear another common software development question: “Why did it take you so long to find that bug?”

>> I have seen testers some ocasions being asked — A typical PM question

“Why did you miss that bug” – it was so obvious?”

I have also seen people making references to that fact that tester missed the bug because there was not test case related to that bug – meaning requirement traceability was incomplete. A few enlightened souls go the the extent of saying – “requirements were vague and confusing AND there was no test case too hence (poor) tester missed the bug”

Michael – it will be great if you can write about “Missed bugs from test” and reactions of “non tester” community about this

Shrini

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