A fellow today told me that, as part of his company’s quality program, the people in his department have to fill out a survey at the end of every project. The survey is on the order of 50 questions long. The answers are in multiple-choice format, so there’s a chance that one could garner some data from it, but relatively little information.
I asked him if they had considered modifying the survey to get more a more informative view of what had happened on each project. He said that Yes, they had considered that—but the business improvement department wouldn’t let them.